Planning your stay - FAQ
RockyPop Marseille
Are you lost?
Don’t panic, we’re here to help!General information
Check-in & Check-out
Transportation to/from The Rocky
Can I use a promotional code to book?
Of course! You don't need to be a subscriber to pay less. Take advantage of a 10% discount on your stay with the code ROCKY.
Can I park at the hotel?
Yes, we have an underground parking lot with 16 spaces for cars, 4 of which are equipped with electric charging stations, 1 space for people with reduced mobility, 1 space for 4 motorcycles and 1 for 8 bicycles.
The rate is €15/day, and we advise you to book in advance by emailing marseille@rockypop.com.
Is the hotel child-friendly?
Yes, the Rocky is ultra kid friendly!
What payment methods are accepted?
You can pay with Visa, AMEX, Eurocard, Master Card, cash or holiday vouchers.
Can my pet follow me?
With the exception of guide dogs, pets are not allowed at RockyPop.
Can I access the internet from the hotel?
Always connected! Our hotel has free wifi internet access throughout.
Can I smoke at the hotel?
No, it is strictly prohibited to smoke within RockyPop Hotel, whether in communal areas or in your rooms. Smoking risks a fine of €150.
Can I listen to the radio in my room?
Stay tuned, even at RockyPop. In-room TVs feature a wide variety of radio channels, both French and foreign.
Do TVs have multiple channels or films?
It’s like being at the cinema! Each room has a TV with several channels (multiple languages available) and a free on demand movie service.
Is there a launderette?
Yes, we have a self-service laundry available to all our guests. You can wash your clothes at any time of the day, for added convenience during your stay.
When can I check in?
Your room will be ready from 3 pm.
In a hurry? Depending on hotel occupancy, you may be able to check in early. If not, you can always store your luggage safely at the hotel. In addition to the hotel's facilities (bar, restaurant, table tennis, table soccer, karaoke, etc.), we also provide drinks (tea/coffee) and a wifi connection.
Unexpected or late arrival? Our hotel is open 24 hours a day.
When do I check out?
All good things must come to an end... check-out time is at 11:00.
Want to take your time? Notify reception when you check in so they can arrange a late check-out* at no extra cost.
*Late check-out may not be available when the hotel is busy.
Can I leave my luggage at the hotel (before check-in/after check-out)?
Of course! We offer a secure left luggage service.
Is RockyPop served by public transportation?
You bet! The nearest stop is "Castellane", 400 meters from RockyPop.
How far is Marseille's old port from the hotel?
The Old Port is less than 20 minutes away by public transport.
A question, a need? Just want to chat?
Great, so are we! Whether you have a great discovery to share with us or just a question, we'd love to talk to you.